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3 Responses to “Tailspin for Spin Internet”Speak Your Mind
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and oh, if you want a pic to show with your comment, go get a gravatar!
I want to email a PERSON at comcen regarding an issue that has bee on going since last year – although an email tells me ‘it has been resolved without sending a response to me”.
Does anyone have the name and email of someone with some authority in this faceless company??
!’m cursing the day for my very big blunder to listen to my frind for transfer to Spin on a contrac for 2 years plus our phone account. WHAT A MESS. & a stupid thing to do,
Service is TERIBLE, with a result of 2 whole days of NO internet connection, blaming that our modem is faulty & us buying a new modem for nothing. We have to get our grandson to fixed.
We are on ADSL2,BUT HAVE NEVER REACH MORE THAN 45 or 150,KB.sec.
We are old people 78 years & we don’t like to rock the boat, & just bear my stupidety.
We can not ask our grandson for help,he is in Melbourne, so for 6 months in fustration & 18 to go.
We will not ask Spin ever for service, in case we stuck again with more money to spend & days with no internet. What the Hell can we do with this biggest rip of, complain????To who, my frind that sugested to transfer, have dumped Spin Isp.My wife spend hours on the computer for the oppshop,
I only go to my banking & Ebay. I know my Englis is shocking. Addy
I too and now regretting having switched over to comcen/spin and stupidly, against my better judgement signed up for a 12mth contract. I find this company to be just as ‘robotic’ as most businesses today, with their customer service??? people mostly ignoring what I try to simply explain, and coming back with ‘generic’ replies. I have attempted to change – downgrade the plan I signed up for, but there is now contradictory information on their website about the FEE for doing so…..one line states there will be a fee of $20 to do this, yet another line further down states that for people on a nexus plan (which I foolishly chose) have to pay a $49.00 fee!???? and no matter how many times I point out that contradiction to them, they just repeat the same old same old.
I also have taken the time to point out to them the inefficiencies when logged into their site, with the hope that they will make improvements for ease of use for their customers….I shall not be holding my breath on that one.
I am only into my second monthly billing cycle with them, so of course there is a hefty fee to opt out.
I see that a lot of the problems that I have now encountered one would NOT know about, until one has actually signed up, and thereby using their website and checking on my account stats etc.
NOT a happy customer of comcen and I would NOT recommend them to anyone else.